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Latest Insights
Remediation
Motor Finance – Planning Ahead
A strategic blueprint for firms responding to complaints about discretionary commission arrangements.
Customer Servicing
Consumer Duty Day 2 – Good Outcomes for Vulnerable Customers
Delivering good outcomes for vulnerable customers is not simple and requires careful consideration across a range of areas.
Customer Servicing
The three R's of clear communication
Critical considerations for firms implementing changes to their communications in line with Consumer Duty.
Complaints
Motor finance – some practical challenges
The immediate practical challenges arising from the FCA’s recent motor finance commission announcement
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