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Latest Insights
Complaints
Complaints Outlook 2024: A New Era in Customer Experience and Operational Excellence
The 2024 Huntswood’s Complaints Outlook reveals that effective complaint handling can drive brand loyalty and growth. With rising customer expectations, firms must deliver swift, empathetic responses. The new Complaints Calculator quantifies these benefits.
Compliance monitoring
Tackling Pension Transfer Delays: A Call to Action
Complaints around pension transfers are increasing due to bottlenecks caused by lack of timeliness, complexity within firms’ processes and inaccurate or repeated information requests from providers.
Compliance monitoring
Navigating the Regulatory Environment for BNPL Firms
In light of the recent FCA consultation on BNPL, how can firms make sure their implementation is proportionate and effective, and what should they look for in an advisory partner if additional expertise is required?
Compliance monitoring
Key Insights from the FCA on Appointed Representatives
Richard Cooper looks at the FCA’s latest observations of firms working with AR arrangements following the regulator's recent market engagement.
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