WE ARE HUNTSWOOD, A RESULTSCX COMPANY.
TOGETHER, WE PUT PARTNERSHIP FIRST.
A TRUSTED TEAM WITH THE INSIGHT, EXPERTISE AND PACE TO CREATE BETTER OUTCOMES FOR OUR CLIENTS, THEIR CUSTOMERS AND THE COMMUNITIES THEY’RE PART OF.
We deliver resourcing, outsourcing and advisory services from complaints to customer service, remediation to resilience – bringing together the people, processes and knowledge businesses need to succeed. We’re built on the ambition to make a positive difference. It’s what Huntswood has done since we opened our doors 25 years ago, and it’s what every single one of us strives for today.
Over the years, we’ve grown from a two-person team to a global business process outsourcer after joining the ResultsCX family in February 2024 – with their support, we accept bigger challenges, exceed clients’ expectations and empower each other every day. We put the right people in the right place at the right time – whether it’s our dedicated global community of colleagues or our Board. Together, we’ve got the outstanding track record of delivery, the depth of expertise and the flexibility of approach to be the trusted partner our clients deserve.
We are Huntswood
See how Huntswood's decades of experience, high quality resource and bespoke solutions can help your business embrace change and stay agile to deliver on both your business objectives and customer commitments.
WE STAND WITH OUR CLIENTS WITHOUT QUESTION
WORKING ON THEIR TERMS TO SHARE OUR INSIGHT WHENEVER AND WHEREVER THEY NEED IT.
The pressure for businesses to deliver higher quality services at lower costs is growing. Firms are reinventing how they operate, execute and communicate – adapting to new ways of working and responding to changing customer needs in different ways.
We’re here to help clients as the landscape evolves and new challenges arise. We advise and consult as a trusted partner in times of change – offering ultimate flexibility to help clients create value and meet demand with confidence.
We deliver insight for better outcomes, and that means being there to help clients navigate change, invest in the future and meet challenges head-on. It means helping them anticipate what’s next and solving problems before they even arise – with minimum risk every step of the way.
Together, we are a dependable, genuine team on a mission to provide insight, build the best relationships and create better outcomes – when and where it matters most.
WE ARE HUNTSWOOD.
THE PEOPLE WHO PUT PARTNERSHIP FIRST.
RESOURCING AND RECRUITMENT
At Huntswood, we can deploy large-scale resource, on a flexible basis, to supplement your business-as-usual operations – including, if required, the locations, systems and management needed to embed and oversee programmes of work.
CLIENT SOLUTIONS
Huntswood is a specialist outcomes-based outsourcing partner. We ensure quality, regulatory compliance and good customer outcomes.
ADVISORY SERVICES
Huntswood’s advisory services team harnesses regulatory expertise to deliver robust, independent and professional advice on the evolving risk and regulatory landscape.
Latest Insights
General regulation
Insurance Sector update - Autumn 2024
The FCA has been very active in the insurance sector in 2024. New products have returned to the market in a controlled form – GAP insurance – whilst other products are under a higher level of scrutiny – premium finance.
Remediation
The FCA’s consultation on extending the motor finance commission complaints deadline
What does the regulator’s announcement mean for firms thinking about their strategy around motor finance complaints?
Complaints
Complaints Outlook 2024: A New Era in Customer Experience and Operational Excellence
The 2024 Huntswood’s Complaints Outlook reveals that effective complaint handling can drive brand loyalty and growth. With rising customer expectations, firms must deliver swift, empathetic responses. The new Complaints Calculator quantifies these benefits.
Compliance monitoring
Tackling Pension Transfer Delays: A Call to Action
Complaints around pension transfers are increasing due to bottlenecks caused by lack of timeliness, complexity within firms’ processes and inaccurate or repeated information requests from providers.
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