YOUR EXPERT ADVISORY SERVICES PARTNER

We deliver independent regulatory and operational assurance and advice so you can minimise risk, maximise returns and create better outcomes for your customers.

With us, your priorities come first. We're committed to developing tailored solutions to your unique challenges - making sure you stay ahead of the curve and ready for whatever 's next.

We'll help you manage regulatory change, respond to scrutiny, improve internal controls and enhance business performance - always supported by a single point of contact, quality resourcing and live operational insight.

FIND OUT MORE about how we can support your business:

Business quality assurance

Business Quality Assurance

Past business review green

Past Business Review and Remediation

Complaints excellence green

Complaints Excellence

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Skilled Person Review (S.166)

Compliance monitoring green

Compliance Monitoring

Digital transformation

Digital Transformation

Framework design and implementation

Target Operating Model

Regulatory due diligence

Regulatory Due Diligence

Regulatory health checks green

Regulatory Health Checks

Senior managers and certification regime smcr green

Senior Managers and Certification Regime

Board effectiveness and evaluation green

Governance and Board Effectiveness

Cyber advisory practice green

Cyber Advisory Practice

What can you expect from partnering with Huntswood:

Quality resource green

HIGHLY SKILLED RESOURCE

Harnessing regulatory expertise to deliver robust, independent and professional advice on the evolving risk and regulatory landscape

Bespoke solutions green

BESPOKE
SOLUTIONS

We work in collaboration with you to fully understand your business and risk profile, tailoring our solutions to your unique requirements

Efficient workflows green

COMPLIANT AND EFFICIENT

Ensuring your services balance operational effectiveness with adherence to all relevant regulatory obligations, driving better outcomes for you and your customers

Multichannel green

UNRIVALLED
INSIGHT

Using our deep industry knowledge and insight to inform our solutions and support our clients address new and existing business challenges

Customer experience green

SKILLED PERSON SUPPORT

Huntswood is appointed to the FCA Skilled Persons Panel for Lot B – ‘Governance and Individual Accountability’, and Lot D – ‘Conduct of Business’

Huntswood didn't go off track at all with any part of the delivery and fully understood our business. If any compliance / conduct risk support is required, Huntswood will always be involved in the process.

Motor Finance provider

The Huntswood team have delivered precisely to brief and in a timely manner too. I have been most pleased with the thoroughness of preparation going into the project. This, combined with the obvious regulatory and strategic experience you all have, has made the project a great success.

Managing director, major insurance firm

The high levels of engagement and expertise you have provided ensured we were well informed, consulted and guided (where appropriate) … The collaborative approach was excellent and created trust and understanding around the new model. Not only was this invaluable for the team, it was beneficial for the wider business …

Head of Quality, large general insurance intermediary

Meet our Risk Director, Helen Maslin

Find out how she’s drawing on her in-house experience at Quilter, Metro Bank and Lloyds Banking Group to ensure that we’re creating better outcomes for our clients.

Latest Insights

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General regulation

Insurance Sector update - Autumn 2024

The FCA has been very active in the insurance sector in 2024. New products have returned to the market in a controlled form – GAP insurance – whilst other products are under a higher level of scrutiny – premium finance.

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Remediation

The FCA’s consultation on extending the motor finance commission complaints deadline

What does the regulator’s announcement mean for firms thinking about their strategy around motor finance complaints?

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Complaints

Complaints Outlook 2024: A New Era in Customer Experience and Operational Excellence

The 2024 Huntswood’s Complaints Outlook reveals that effective complaint handling can drive brand loyalty and growth. With rising customer expectations, firms must deliver swift, empathetic responses. The new Complaints Calculator quantifies these benefits.

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Compliance monitoring

Tackling Pension Transfer Delays: A Call to Action

Complaints around pension transfers are increasing due to bottlenecks caused by lack of timeliness, complexity within firms’ processes and inaccurate or repeated information requests from providers.