UNLOCKING AUTHENTIC CONNECTIONS THROUGH INSIGHT-LED PARTNERSHIP
Huntswood has been acquired by ResultsCX, outsourcing experts with a global presence, PE backing, and an incredible track record of delivering customer service improvements for regulated firms across the world.
We continue to craft bespoke solutions which deliver long-term results, while our acquisition means we adopt a global presence and a greater range of location, language, technology and innovation options.
The advantage this presents to Huntswood’s clients is tangible.
We assimilate into your business and culture, accelerate revenue and optimise costs while protecting and enhancing customer experience.
The same partnership approach
28+ years experience
28 years’ experience delivering high quality customer service solutions to clients with a UK footprint
1/5 of the FTSE 100 supported
c.70 active clients, with 1/5 of the FTSE 100 supported
On-shore / near-shore and off-shore
Five centres of excellence across the UK and South Africa
Specialist services
Expertise across complaints, claims, collections, onboarding, sales and financial crime
Regulatory expertise
Market-leading Advisory Services underpin our close-knit client partnerships
Strengethened by ResultsCX capabilties
30 years’ experience
30 years’ experience delivering high quality customer service solutions across the globe
digital enhancements
Fantastic track record of digital enhancements, technology implementation and automation
Proprietary optimisation platform
SupportPredict - powered by generative AI, advanced analytics, intelligent automation, customer journey mapping and knowledge management
Technology Partnerships
AI and automation partnerships that drive excellence
Global location strategy
Bringing further near shore and offshore options online
OUR GEOGRAPHIES
