CLEAR THE WAY FOR EASY, FRICTIONLESS ONBOARDING
First impressions count for a lot, especially in today’s markets where switching provider is so common and so many alternative services are available.
To provide a seamless experience whilst mitigating risk, you need to ensure that customers can easily, quickly and securely sign up for your product or service while utilising a risk-based approach to onboarding.
THE HUNTSWOOD DIFFERENCE
With Huntswood by your side, however, onboarding new customers becomes a breeze. Thanks to our extensive experience in performing KYC, KYB and CDD, we understand the landscape and the actions required based on customer risk levels and circumstances.
We’re also experts at delivering excellent customer service, helping firms develop innovative solutions to customer onboarding, including everything from webchat functionality to the design of strategy, forms and other elements of welcome material and communications.
HUNTSWOOD RESOURCING
The Huntswood resourcing capability can also supply all of the people-power you need to deliver a truly first-class onboarding experience.
With training and governance embedded, your Huntswood-delivered associates will be able to hit the ground running.
Our approach to using blended technology solutions will also drive efficiency and quality within the process.
Why Huntswood
- We work with you to develop a first-class onboarding process, from the groundworks of strategy and governance, to the operational needs such as resource and technology
- Huntswood provides a layer of defence against risky or fraudulent customers who could pose a threat to your firm
- We’ll help you deliver the kind of frictionless onboarding experience that customers go out of their way to tell their friends and family about
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Latest Insights
General regulation
Insurance Sector update - Autumn 2024
The FCA has been very active in the insurance sector in 2024. New products have returned to the market in a controlled form – GAP insurance – whilst other products are under a higher level of scrutiny – premium finance.
Remediation
The FCA’s consultation on extending the motor finance commission complaints deadline
What does the regulator’s announcement mean for firms thinking about their strategy around motor finance complaints?
Complaints
Complaints Outlook 2024: A New Era in Customer Experience and Operational Excellence
The 2024 Huntswood’s Complaints Outlook reveals that effective complaint handling can drive brand loyalty and growth. With rising customer expectations, firms must deliver swift, empathetic responses. The new Complaints Calculator quantifies these benefits.
Compliance monitoring
Tackling Pension Transfer Delays: A Call to Action
Complaints around pension transfers are increasing due to bottlenecks caused by lack of timeliness, complexity within firms’ processes and inaccurate or repeated information requests from providers.
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