Insights - Huntswood

Capabilities
Capabilities

Huntswood’s suite of client services provide the people, processes and technologies your business needs to succeed, all supported by advisory expertise

Complaints Excellence

Customer contact centres

Offshore customer support services

Recruitment Process Outsourcing

Past Business Review and Remediation

Customer Servicing

Operational Resilience and Continuity

Regulatory Risk and Assurance

Advisory Services

Resourcing and recruitment

Outsourcing
Complaints

Research report: Complaints Outlook 2022

Our latest Complaints Outlook research report provides your firm with actionable insight for every stage of the complaints journey
Industries
Industries

We help clients transform their business to drive better customer, compliance and commercial outcomes

Financial Services

Utilities
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Learn more about Huntswood's experience, high quality resource and bespoke solutions.
Company
Company

Contact us

About Huntswood

Our Leadership Team

Our Client Relationship Directors

Our Partners

Media Centre

Life at Huntswood

Environmental, Social and Governance

Off payroll (IR35) Working

Off payroll (IR35) Working - FAQs for Clients

Off payroll (IR35) Working - FAQs for Associates

Policies and reports

Modern Slavery Statement

Huntswood Tax Strategy

Covid-19 workplace risk assessment

CXP gender pay gap

ResultsCX
ResultsCX acquires Huntswood

Huntswood is acquired by ResultsCX, a leading provider of transformational Customer Experience Management solutions.
Insights
ResultsCX
Site Search
Recruitment

Vulnerable customers paper MAG black

Vulnerable customers

White paper: complaints handling for vulnerable customers

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Complaints

Research report: Complaints Outlook 2022

Gi pricing insight 308 176

Fair pricing

White Paper: Paying a fair price for loyalty

Outsourcing considerations 308 176

Outsourcing

White Paper: Outsourcing in regulated markets - 5 essential considerations for your firm

Senior Managers and Certification Regime

White Paper: Embedding the Senior Managers and Certification Regime (SM&CR)

Insurance FCA banner

General regulation

Insurance Sector update - Autumn 2024

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Remediation

The FCA’s consultation on extending the motor finance commission complaints deadline

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Complaints

Complaints Outlook 2024: A New Era in Customer Experience and Operational Excellence

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Compliance monitoring

Tackling Pension Transfer Delays: A Call to Action

Compliance monitoring

Navigating the Regulatory Environment for BNPL Firms

Compliance monitoring

Key Insights from the FCA on Appointed Representatives

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Complaints

The Current State of FOS Complaints - Q1, FY 2024 / 2025

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Consumer Duty

Consumer Duty in insurance: What an in-depth review of the sector reveals about firm performance

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Consumer Duty

Consumer duty one year on: reframing the role of customer outcomes and demonstrating fair value

Surge Flex Blog

Customer Servicing

Delivering for your customers with confidence, 365 days a year

Consumer duty culture

Consumer Duty

Consumer Duty one year on: the imperative of creating the right culture

Utilities Power line green

Customer Servicing

Case study: Supporting a UK energy supplier's journey to a new complaints approach

Motor finance dca

Complaints

Regulatory Update: Cp24-15 – Extending Temporary Changes To Complaint Handling Rules For Motor Finance Complaints

High perf contact centre

Customer Servicing

Case study: High-performing contact centre

Customer Servicing

Case study: A flexible solution for a leading footwear company

Customer Servicing

Case study: A flexible solution for a leading insurance firm

Ongoing advice charges

Compliance monitoring

Ongoing Advice Services

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Remediation

Motor Finance – Planning Ahead

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Customer Servicing

Consumer Duty Day 2 – Good Outcomes for Vulnerable Customers

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Customer Servicing

The three R's of clear communication

Banks and building societies

Banks and Building Societies

Consumer credit

Consumer Credit

General insurance

General Insurance

Life, Pensions and Wealth

Utilities

Payments

Travel

Gaming

Other regualted

Other regulated industries

Pharmaceutical

Complaints

Pensions

Customer service

Customer Servicing

Vulnerable customers

Operational resiliance

Operational Resilience

Fair pricing

Advice and suitability

Compliance monitoring

Compliance monitoring

Outsourcing

Technology and Data

Payments

Culture

Financial Crime

Financial Crime

PPI

Non-Executive Directors

Senior Managers and Certification Regime

General regulation

General regulation

Learning and Development

Past Business Review

Remediation

Resourcing

Recruitment

Operational excellence

Operational Excellence

Consumer duty culture

Consumer Duty

CO2022 word cloud

The Complaints Outlook 2022

Actionable insight for every stage of the complaints journey

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