Posted: 8th May 2019
Utility firms of all shapes and sizes are finding competition truly heating up within their marketplace.
New service offerings, innovative meter reading methods and even amusing marketing campaigns are distinguishing firms from one another. But there is one area in which achieving excellence will truly set a firm apart from its competition:
Huntswood - Insight
Related Content
Complaints
White paper: Utilities customer insight
How to achieve complaints excellence within the utilities market
General regulation
The principles of regulation – Where the utilities industry is heading in 2019
Principles-based regulation opens up wider possibilities for innovation in utilities, but it's up to providers to make the most of it
Senior Managers and Certification Regime
Could we soon see an SM&CR for the Utilities sector?
Ofgem and Ofwat are learning lessons from the FCA's Senior Managers and Certification Regime. What would a similar regime mean for utilities businesses?
Vulnerable customers
Regulatory Update: Consumer Vulnerability Strategy 2025
Ofgem opens consultation on its six year strategy for protecting vulnerable customers