Posted: 25th April 2019
Insurance companies generate £78 billion in premiums and serve 82% of all UK adults. It’s a vital industry that provides peace of mind to millions – but how much is peace of mind worth?
General insurance has been placed under the regulatory spotlight in recent years, with firms called out for their poor value for money. In a marketplace where complex value chains are commonplace and value is frequently eroded, how do you ensure your customers receive a fair deal?
Our latest white paper, Paying a Fair Price for Loyalty, offers insight into the intertwined pricing issues in this space and delivers practical guidance for firms looking to ensure value for money (and customer loyalty).
The paper includes:
- Definitions of various pricing issues and how these may affect different customer cohorts
- A review of recent regulatory literature that could guide action
- Tips on how to spot poor value for money
Download the paper today by filling out the short form below.
Huntswood - Insight
Related Content
Complaints
A penalty for loyalty? – Reactions to the citizens advice super-complaint
Citizens Advice has issued a super-complaint on the subject of loyalty penalties. How has the market reacted?
General regulation
The FCA is ready to intervene on GI pricing practices – what are the next steps for the insurance sector?
The FCA has released an interim report in its continuing general insurance pricing practice market study – businesses need to prepare for change now
Complaints
Complaints Outlook 2019 – Winning new customers through advocacy
Zein Al-Bader discusses the incredible importance of customer advocacy
Customer Servicing
Do you really value your customers? – Asking the hard questions around ‘value for money’
How much do you value 'value for money'? - We propose a series of questions firms should ask themselves