Press Releases
ResultsCX acquires Huntswood
Huntswood is acquired by ResultsCX, a leading provider of transformational Customer Experience Management solutions.
Lucy Gilly appointed to Huntswood’s Leadership Team - Press release
Lucy Gilly has been appointed to the company’s Leadership Team as Commercial Director
Helen Maslin appointed as Risk Director - Press release
Huntswood appoints Helen Maslin as Risk Director to continue to create better outcomes for clients
Huntswood’s Complaints Outlook 2021 - Press release
Complaints Outlook 2021, Huntswood’s benchmark insight report, maps the emotional journey of customers through the complaints process
Huntswood appoints Martin Dodd CEO - Press release
Huntswood appoints Martin Dodd CEO to continue expansion in regulated markets
Huntswood Partners with Gadhia Consultants - Press release
Huntswood is pleased to announce a new partnership with Gadhia Consultants
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Latest Insights
Complaints Calculator
Understand the true costs and opportunities within complaint handling.
Consumer Duty
Consumer Duty In 2025
Consumer duty continues to challenge firms. The market has shifted significantly since the inception of the duty in 2023; but there are still areas which the FCA has commented on as needing improvement.
Vulnerable customers
FCA issues new guidance to support bereaved customers
The FCA's new guidance helps financial firms support bereaved customers with empathy and fairness. Key points include empathetic processes, staff training, reasonable adjustments, and robust oversight. Firms should review and enhance their policies to align with these expectations and build trust.
Complaints
The Current State of FOS Complaints – Q2, FY 2024 / 2025
Welcome to the second edition of our regular view of the FOS complaints landscape, as we assess the current trends and what insight firms can glean from the latest figures.
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