Advice Suitability

We provide case-level assurance by reviewing a sample of your cases to ensure the advice provided by your sales team is suitable and in line with your risk appetite, policies, procedures and regulatory requirements.

Any risks or issues identified are fed back to the business to make the necessary improvements. This can be done as a thematic review or as an ongoing service.

We determine whether features of products or services will expose the firm and / or its customers to risk, and help firms augment their processes, policies, procedures, governance and training to ensure issues will not crystallise in the customer base.

We can do this as a one-off exercise or on an ongoing quality assurance basis.

We ensure that your advice standards and sales processes do not result in excess risk by assessing its component parts, including: customer touchpoints, the information provided, disclosures and any conflicts of interest, sales incentives, training, recordkeeping and many other factors.

This is both in a regulatory and operational context, covering past, current and future business.

We conduct governance and controls effectiveness reviews to ensure that the advice process is overseen and monitored effectively. That risks and issues are identified and appropriately remedied, and the business is protected for the future.

We assess the governance and control environment against regulatory expectations and industry best practice considering your individual business risk appetite – making recommendations as appropriate.

We provide outsourced quality assurance and paraplanning services to support effectiveness, quality, and cost efficiency. Our tried and tested people and processes ensure you receive a flexible, high quality service that aligns to your standards, products, and processes.

We offer both dedicated and bureau services to best suit your business model; and can support spikes in activity and complex products, as well as provide an ongoing BAU service.