It is important that managers communicate effectively with associates so that they feel informed and engaged whilst working on a Huntswood engagement.
We expect communications to be:
- Open and honest
- Timely
- Empowering
- Proactive
- Responsive to questions and feedback
- Joined-up and consistent
- Accessible to all
Through communication you should aim to:
- Provide associates with the information necessary to effectively and efficiently carry out the service they have been engaged to deliver
- Turn Huntswood and client values into reality (by identifying and encouraging appropriate patterns of behaviour)
- Encourage and use feedback and ideas
- Encourage a sense of identity, and a sense of engagement
- Show that we value everyone engaged to deliver a service on behalf of Huntswood
- Provide clear channels for appropriate communication in an emergency
All communications should abide by the following principles:
- Communications should not be bullying, abusive, sexist, racist or defamatory
- Particular care should be taken when making a statement about an individual or company to ensure that the facts contained in the statement are true and not misleading
- Be mindful of client confidentiality