Customer Servicing

Operational resilience and continuity
Customer Servicing

Are you planning for your Annual Consumer Duty Board Report?

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Customer Servicing

Consumer Duty - Day 2 Enhancements

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General regulation

Huntswood - creating better outcomes for your business and its customers

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Complaints

Complaints Outlook 2022 Launch Event - Martin Dodd, Implementation and Impact

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Complaints

Complaints Outlook 2022 Launch Event - Craig Koch, Research Principles

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Complaints

Research report: Complaints Outlook 2022

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Customer Servicing

Why is it so important to get section 75 right?

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Complaints

Our call handlers share their insight from the frontline

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Complaints

Prioritising First Point of Contact when dealing with complaints

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Complaints

Podcast: Prioritising First Point of Contact when dealing with complaints

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Customer Servicing

Case Study: Designing and delivering a scheme of arrangement for a UK lender, allowing it to focus on other, vital operational tasks

Listen to complaints
Complaints

Turn complaints into opportunities

Closed complaints
Complaints

Why firms should be breaking down the barriers in complaints

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Complaints

Podcast: Making it easy to complain

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Complaints

What have we learnt from complaints during the pandemic?

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Complaints

The unanswered questions from the Complaints Outlook 2021 Launch Event

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Complaints

Complaints Outlook 2021 Launch Event - Phil Whichello - Human behaviours and the complaints journey

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Complaints

Complaints Outlook 2021 Launch Event - Luke Wootton - Research summary and recommendations

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Complaints

Complaints Outlook 2021 Launch Event - Panel session

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Complaints

Research report: Complaints Outlook 2021

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The Complaints Outlook 2022

Actionable insight for every stage of the complaints journey

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