Advice and suitability

Insurance add ons
Fair pricing

FCA general insurance add-ons data: an opportunity to demonstrate value

Fca general insurance pricing practices next steps
General regulation

The FCA is ready to intervene on GI pricing practices – what are the next steps for the insurance sector?

Dear CEO Insight 308 176
Operational Excellence

General insurance, pricing, and ever-increasing scrutiny

Focus green
Advice and suitability

The roll call for learning – Development requirements in IDD and how to meet them

Integrity yellow
Vulnerable customers

Renewal pricing – are insurance firms considering their vulnerable customers?

Focus blue
Advice and suitability

What determines value for money within financial services?

H yellow big
Vulnerable customers

Regulatory update: Occasional Paper 31 - Ageing Population and Financial Services

Growth green
Vulnerable customers

Supporting vulnerable customers - can digital comparison tools do more?

Growth yellow
Advice and suitability

Why robo-advisers need to mitigate risks

Integrity purple
Technology and Data

How can financial services achieve good customer outcomes in a digital world?

Focus green
Advice and suitability

Value for money - A key regulatory and commercial consideration

Focus blue
Advice and suitability

CP17 / 7 – Insurance Distribution Directive implementation (consultation paper one)

Growth blue
General regulation

The Insurance Distribution Directive - Four ways to get ahead

Connections purple
Advice and suitability

Regulatory update: PS16/21 – Increasing transparency and engagement at renewal in general insurance

Integrity blue
General regulation

The FCA Business Plan 2016/17 - what must firms be looking out for?

Focus yellow
Senior Managers and Certification Regime

Question everything - assume nothing

Growth green
Customer Servicing

Price comparison websites - A thematic review and the Huntswood view

H green big
General regulation

Stonebridge International Insurance’s £8.4m fine

Connections yellow
Customer Servicing

The ABI and insurance renewals

Focus blue
General regulation

Car ‘GAP’ Insurance – Mind the GAP!

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The Complaints Outlook 2022

Actionable insight for every stage of the complaints journey

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