Compliance monitoring

AR regime
Compliance monitoring

Key Insights from the FCA on Appointed Representatives

Consumer Duty one year on INSURANCE banner
Consumer Duty

Consumer Duty in insurance: What an in-depth review of the sector reveals about firm performance

Consumer Duty one year on OUTCOMES banner
Consumer Duty

Consumer duty one year on: reframing the role of customer outcomes and demonstrating fair value​

Consumer duty culture
Consumer Duty

Consumer Duty one year on: the imperative of creating the right culture

Ongoing advice charges
Compliance monitoring

Ongoing Advice Services

Path blue
General regulation

Case Study: Undertaking a skilled person governance review for a leading Insurer

Future conduct risk
General regulation

The Future of Conduct Regulation

Fca general insurance pricing practices next steps
General regulation

The FCA is ready to intervene on GI pricing practices – what are the next steps for the insurance sector?

Path yellow
Compliance monitoring

Reviewing the effectiveness of the Bribery Act 2010 in your firm

Focus green
Senior Managers and Certification Regime

Responsibility and accountability - the core message of the SM&CR regime

H blue small
Compliance monitoring

Trust and Advice Paper

Integrity purple
Compliance monitoring

Effective regulatory due diligence – The key to managing conduct risk assurance in mergers and acquisitions

Growth green
Customer Servicing

Price comparison websites - A thematic review and the Huntswood view

H green big
Customer Servicing

Financial promotions failings

Focus blue
General regulation

Car ‘GAP’ Insurance – Mind the GAP!

Connections purple
Remediation

Is this the future of remediation?

Growth yellow
General regulation

Thematic aftershocks - Swinton fine

Connection green
Customer Servicing

Insurance legislation: consolidation, clarity and customer outcomes

H green small
General regulation

Unknown knowns - product intervention rules

CO2022 word cloud

 

The Complaints Outlook 2022

Actionable insight for every stage of the complaints journey

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