Technology and Data

Surge Flex Blog
Customer Servicing

Delivering for your customers with confidence, 365 days a year

Consumer duty culture
Consumer Duty

Consumer Duty one year on: the imperative of creating the right culture

Gadhia cyber
Financial Crime

White Paper: The UK’s Response to Cyber Fraud: The role of business

Complaints innovation
Complaints

Maximising customer outcomes through innovation in the complaints landscape

Cyber board third party
Technology and Data

Cyber Security and the Board – Working with third party suppliers

Cyber threats 2020
Technology and Data

The five cyber threats we’ll face in the 2020s

Cyber security board
Operational Resilience

Cyber Security in the Boardroom - an interview with Stephen Head

Cyber resilience
Operational Resilience

Cyber Security in the Boardroom - an interview with Mike Peckham

Cyber security board webinar
Financial Crime

Webinar: Cyber security and the Board

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Complaints

Building a ‘smart’ complaints function – The role of technology in complaint handling

Complaints outlook
Complaints

Complaints Outlook 2019 – A video round-up from the launch event

Data driving right performance
Culture

Is your data driving the right performance?

Journey to cyber resilience
Operational Resilience

Infographic: The Journey to Cyber Resilience

Complaints outlook 2019 background
Complaints

White Paper: Complaints Outlook 2019

GDPR reveal Blog 308 176
Technology and Data

White Paper: GDPR – Facing the operational challenges

Managing digital conduct risk blog 308 176
Operational Excellence

White Paper: Managing digital conduct risk - ensuring the delivery of fair outcomes

Connection blue
Financial Crime

The challenge of knowing your customer

Focus yellow
Technology and Data

Collecting insurance fraud statistics – is a change of approach needed?

Path purple
Technology and Data

The Secret to Achieving Quality Output from Robots

Path yellow
Technology and Data

Reducing complaints through robotics

CO2022 word cloud

 

The Complaints Outlook 2022

Actionable insight for every stage of the complaints journey

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