Complaints

Ppi surge how prepared 308 176
PPI

The final surge – Unclaimed PPI and the case for contingency

Success at ombudsman
Complaints

White Paper: Setting yourself up for success at the Ombudsman

Growth purple
PPI

Regulatory Update: Final guidance on regular premium PPI complaints

WHAT WE ARE COMPLAINING ABOUT
Complaints

What we are complaining about this year in financial services – FCA H1 2018 complaints data

DISPUTES IN THE OPEN BANKING ENVIRONMENT
Payments

Hardly an open and shut case – Disputes in the Open Banking environment

Integrity yellow
Complaints

High-cost, short-term credit affordability complaints: The ‘next PPI’?

INVESTMENT PLATFORMS RENEWED SCRUTINY
Complaints

Investment platforms – could renewed regulatory scrutiny present firms with an opportunity?

Growth purple
Complaints

Regulatory Update: Claims Management Regulator - Annual Report 2017 to 2018

Growth blue
PPI

Regulatory update: Guidance on Regular Premium PPI Complaints and Recurring Non-Disclosure of Commission (CP18 / 18)

Connections purple
Complaints

Regulatory update: CP18 / 16 Authorised Push Payment Fraud – Extending the Jurisdiction of the FOS

Growth purple
General regulation

Regulatory update: FCA sets out plans for regulation of claims management companies (CP18 / 15)

Growth blue
General regulation

Regulatory update: FOS annual review 2017 / 18 and future funding

Path yellow
Technology and Data

Reducing complaints through robotics

Focus blue
Complaints

Regulatory update: Feedback to DP15 / 7 - SMEs as users of financial services (CP18 / 3)

Focus purple
Complaints

Have firms underestimated the implications of the PS15 / 19 complaints rules implemented in June 2016?

H green big
Payments

PSD2 heralds further change for complaints handling

Path blue
Complaints

Regulatory Update: The FCA’s 2016 H2 complaints data

Path purple
Culture

Infographic: Robust complaints training and competence

Integrity green
Complaints

Infographic: The emergence of new technology in complaints

H green big
Non-Executive Directors

Video: digital - risks and rewards

CO2022 word cloud

 

The Complaints Outlook 2022

Actionable insight for every stage of the complaints journey

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