Customer Servicing

CO2024 insight
Complaints

Research report: Complaints Outlook 2024

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Complaints

Complaints Outlook 2024: A New Era in Customer Experience and Operational Excellence

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Customer Servicing

Case study: A flexible solution for a leading footwear company

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Vulnerable customers

White paper: complaints handling for vulnerable customers

Huntswood services
General regulation

Huntswood - creating better outcomes for your business and its customers

CO2022 martin dodd
Complaints

Complaints Outlook 2022 Launch Event - Martin Dodd, Implementation and Impact

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Complaints

Complaints Outlook 2022 Launch Event - Craig Koch, Research Principles

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Complaints

Research report: Complaints Outlook 2022

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Complaints

Prioritising First Point of Contact when dealing with complaints

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Complaints

Podcast: Prioritising First Point of Contact when dealing with complaints

Listen to complaints
Complaints

Turn complaints into opportunities

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Complaints

Podcast: Making it easy to complain

Pandemic and complaints
Complaints

What have we learnt from complaints during the pandemic?

Paul whichello
Complaints

Complaints Outlook 2021 Launch Event - Phil Whichello - Human behaviours and the complaints journey

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Complaints

Complaints Outlook 2021 Launch Event - Luke Wootton - Research summary and recommendations

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Complaints

Complaints Outlook 2021 Launch Event - Panel session

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Outsourcing

Case study: Delivering an urgent new helpline to support vulnerable residents

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Resourcing

Expertise on demand

Human element service excellence
Complaints

Complaints Outlook 2019 – The human element: getting the focus on delivering excellence

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Complaints

Webinar: Complaints Outlook 2019 with UK Finance

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The Complaints Outlook 2022

Actionable insight for every stage of the complaints journey

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