Complaints

CO2024 insight
Complaints

Research report: Complaints Outlook 2024

Call centre video
General regulation

Explore the pillars of Huntswood's call centre offering

CO2022 martin dodd
Complaints

Complaints Outlook 2022 Launch Event - Martin Dodd, Implementation and Impact

CO2022 event research principles
Complaints

Complaints Outlook 2022 Launch Event - Craig Koch, Research Principles

CO2022 word cloud
Complaints

Research report: Complaints Outlook 2022

Prioritise fpoc
Complaints

Prioritising First Point of Contact when dealing with complaints

Podcast web banner blue
Complaints

Podcast: Prioritising First Point of Contact when dealing with complaints

Closed complaints
Complaints

Why firms should be breaking down the barriers in complaints

Podcast web banner green
Complaints

Podcast: Making it easy to complain

Pandemic and complaints
Complaints

What have we learnt from complaints during the pandemic?

Paul whichello
Complaints

Complaints Outlook 2021 Launch Event - Phil Whichello - Human behaviours and the complaints journey

Luke wootton
Complaints

Complaints Outlook 2021 Launch Event - Luke Wootton - Research summary and recommendations

Huntswood h green
Complaints

Complaints Outlook 2021 Launch Event - Panel session

Complaints innovation
Complaints

Maximising customer outcomes through innovation in the complaints landscape

Complaints outlook questions 1
Complaints

Your complaints questions answered – part 1

Human element service excellence
Complaints

Complaints Outlook 2019 – The human element: getting the focus on delivering excellence

CO2019 customer advocacy
Complaints

Complaints Outlook 2019 – Winning new customers through advocacy

CO2019 customer relationships
Complaints

Complaints Outlook 2019 – More valuable relationships with existing customers

CO2019 methodology
Complaints

Complaints Outlook 2019 – Research Approach and Methodology

CO2019 highlights
Complaints

Complaints Outlook 2019 – Highlights from the launch event

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The Complaints Outlook 2022

Actionable insight for every stage of the complaints journey

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