Customer Servicing

CO2024 insight
Complaints

Research report: Complaints Outlook 2024

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Complaints

Complaints Outlook 2022 Launch Event - Martin Dodd, Implementation and Impact

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Complaints

Complaints Outlook 2022 Launch Event - Craig Koch, Research Principles

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Complaints

Research report: Complaints Outlook 2022

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Complaints

Prioritising First Point of Contact when dealing with complaints

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Complaints

Podcast: Prioritising First Point of Contact when dealing with complaints

Closed complaints
Complaints

Why firms should be breaking down the barriers in complaints

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Complaints

Podcast: Making it easy to complain

Pandemic and complaints
Complaints

What have we learnt from complaints during the pandemic?

Paul whichello
Complaints

Complaints Outlook 2021 Launch Event - Phil Whichello - Human behaviours and the complaints journey

Luke wootton
Complaints

Complaints Outlook 2021 Launch Event - Luke Wootton - Research summary and recommendations

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Complaints

Complaints Outlook 2021 Launch Event - Panel session

Expertise on demand
Resourcing

Expertise on demand

Human element service excellence
Complaints

Complaints Outlook 2019 – The human element: getting the focus on delivering excellence

Complaints outlook
Complaints

Complaints Outlook 2019 – A video round-up from the launch event

Data driving right performance
Culture

Is your data driving the right performance?

Make it easy to be a customer
Customer Servicing

Guest Article: “Make it easy to be a customer” – The key to good customer experience

First point contact complaints resolution
Complaints

“Get it right the first time” – Aiming for 'first point of contact' complaints resolution

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Complaints

White Paper: Complaints Outlook 2019

The real consequences of poor complaints handling 1 308 176
Complaints

The real consequences of poor complaints handling

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The Complaints Outlook 2022

Actionable insight for every stage of the complaints journey

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