Vulnerable customers

Huntswood services
General regulation

Huntswood - creating better outcomes for your business and its customers

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General regulation

Explore the pillars of Huntswood's call centre offering

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Complaints

Complaints Outlook 2022 Launch Event - Martin Dodd, Implementation and Impact

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Complaints

Complaints Outlook 2022 Launch Event - Craig Koch, Research Principles

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Complaints

Research report: Complaints Outlook 2022

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Complaints

Our call handlers share their insight from the frontline

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Complaints

Prioritising First Point of Contact when dealing with complaints

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Complaints

Why firms should be breaking down the barriers in complaints

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Complaints

What have we learnt from complaints during the pandemic?

Paul whichello
Complaints

Complaints Outlook 2021 Launch Event - Phil Whichello - Human behaviours and the complaints journey

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Complaints

Complaints Outlook 2021 Launch Event - Luke Wootton - Research summary and recommendations

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Complaints

Complaints Outlook 2021 Launch Event - Panel session

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Complaints

Research report: Complaints Outlook 2021

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Complaints

Complaints Outlook 2019 – A video round-up from the launch event

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Complaints

‘Emotional Intelligence’ and why it’s vital for your complaints team

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Complaints

White Paper: Complaints Outlook 2019

The real consequences of poor complaints handling 1 308 176
Complaints

The real consequences of poor complaints handling

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Complaints

The quiet ones – Reaching out to non-complainants

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Customer Servicing

Price comparison websites - A thematic review and the Huntswood view

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Vulnerable customers

Considering vulnerable customers: are you doing all you can?

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The Complaints Outlook 2022

Actionable insight for every stage of the complaints journey

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