Outsourcing

CO2024 insight
Complaints

Research report: Complaints Outlook 2024

AR regime
Compliance monitoring

Key Insights from the FCA on Appointed Representatives

Banner Current state of complaints Q1 24
Complaints

The Current State of FOS Complaints - Q1, FY 2024 / 2025

Utilities Power line green
Customer Servicing

Case study: Supporting a UK energy supplier's journey to a new complaints approach

Vulnerable customers paper MAG black
Vulnerable customers

White paper: complaints handling for vulnerable customers

Call centre video
General regulation

Explore the pillars of Huntswood's call centre offering

CO2022 martin dodd
Complaints

Complaints Outlook 2022 Launch Event - Martin Dodd, Implementation and Impact

CO2022 event research principles
Complaints

Complaints Outlook 2022 Launch Event - Craig Koch, Research Principles

Energy price cap increase
Customer Servicing

Energy price cap increase: An opportunity to build stronger customer relationships

Managed resourcing solution yellow
Complaints

Our call handlers share their insight from the frontline

Listen to complaints
Complaints

Turn complaints into opportunities

Complaints outlook 2021 journey
Complaints

Research report: Complaints Outlook 2021

Focus purple
Financial Crime

Case Study: Supporting a global retail bank to clear a backlog of potential fraud cases

Expertise on demand
Resourcing

Expertise on demand

Complaints outlook
Complaints

Complaints Outlook 2019 – A video round-up from the launch event

Make it easy to be a customer
Customer Servicing

Guest Article: “Make it easy to be a customer” – The key to good customer experience

First point contact complaints resolution
Complaints

“Get it right the first time” – Aiming for 'first point of contact' complaints resolution

The real consequences of poor complaints handling 1 308 176
Complaints

The real consequences of poor complaints handling

Brexit blog no contingency 308 176
Operational Resilience

Contingency planning for Brexit

Energy water complaint handling 308 176
Complaints

White paper: Utilities customer insight

CO2022 word cloud

 

The Complaints Outlook 2022

Actionable insight for every stage of the complaints journey

Download

 

SIGN UP FOR REGULAR INSIGHT

Keeping up-to-date with the latest industry topics and regulatory issues can be quite time-consuming! 

Thankfully, our regulatory experts are here to help you stay on top of it all. Fill in the short form below to receive a monthly round-up of our insight, news and analysis.