Operational resilience and continuity
Customer Servicing

Are you planning for your Annual Consumer Duty Board Report?

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Customer Servicing

New Ofgem Consumer Standards

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Customer Servicing

Consumer Duty - Day 2 Enhancements

Huntswood services
General regulation

Huntswood - creating better outcomes for your business and its customers

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General regulation

Explore the pillars of Huntswood's call centre offering

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Complaints

Case study: Recent complaints improvements for clients

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Complaints

Case Study: Huntswood Delivers High Quality Complaints Handling

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Complaints

Complaints Outlook 2022 Launch Event - Martin Dodd, Implementation and Impact

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Complaints

Complaints Outlook 2022 Launch Event - Craig Koch, Research Principles

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Complaints

Research report: Complaints Outlook 2022

Build advocacy
Customer Servicing

Can the utilities sector rebuild customers’ trust and loyalty to deliver sustained business success?

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Customer Servicing

Telecoms firms - don’t sleep on the competitive advantage afforded by elite customer service

Payment
Customer Servicing

Why is it so important to get section 75 right?

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Customer Servicing

How telecommunication providers can stand out with high quality customer service

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Customer Servicing

The SOLRs are here to stay

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Customer Servicing

The debt collection challenge: why an empathetic approach is key

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Complaints

Our call handlers share their insight from the frontline

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Complaints

Prioritising First Point of Contact when dealing with complaints

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Complaints

Podcast: Prioritising First Point of Contact when dealing with complaints

Listen to complaints
Complaints

Turn complaints into opportunities

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The Complaints Outlook 2022

Actionable insight for every stage of the complaints journey

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