H green big
Complaints

Case Study: Outsourcing of BAU complaint handling for a consumer credit organisation

Travel complaints outlook
Complaints

White Paper: Complaints Outlook - Travel Sector

Ombudsman journey
Complaints

Regulatory Update: FOS 2020 / 2021 plans, budget and future strategy

Connections purple
General regulation

Case Study: Packaged bank account complaint handling for the UK’s largest retail bank

Complaints outlook questions 2
Complaints

Your complaints questions answered – Part 2

Complaints outlook questions 1
Complaints

Your complaints questions answered – part 1

Managing digital conduct risk blog 308 176
Complaints

Building a ‘smart’ complaints function – The role of technology in complaint handling

Human element service excellence
Complaints

Complaints Outlook 2019 – The human element: getting the focus on delivering excellence

CO2019 customer advocacy
Complaints

Complaints Outlook 2019 – Winning new customers through advocacy

CO2019 methodology
Complaints

Complaints Outlook 2019 – Research Approach and Methodology

CO2019 customer relationships
Complaints

Complaints Outlook 2019 – More valuable relationships with existing customers

Complaints outlook 2019 uk finance webinar
Complaints

Webinar: Complaints Outlook 2019 with UK Finance

CO2019 highlights
Complaints

Complaints Outlook 2019 – Highlights from the launch event

Complaints outlook
Complaints

Complaints Outlook 2019 – A video round-up from the launch event

Ensuring continuity disruption
Operational Excellence

Ensuring business continuity in the age of disruption

FOS complaints data H1 2019
Complaints

Regulatory update: FOS complaints data H1 2019

Emotional intelligence in complaints
Complaints

‘Emotional Intelligence’ and why it’s vital for your complaints team

Make it easy to be a customer
Customer Servicing

Guest Article: “Make it easy to be a customer” – The key to good customer experience

Progress on official receiver ppi claims
PPI

Regulatory update: Progress on Official Receiver PPI claims

Getting back on track rail firms customer confidence
Operational Excellence

Getting back on track – how rail firms can recover and increase customer confidence

CO2022 word cloud

 

The Complaints Outlook 2022

Actionable insight for every stage of the complaints journey

Download

 

SIGN UP FOR REGULAR INSIGHT

Keeping up-to-date with the latest industry topics and regulatory issues can be quite time-consuming! 

Thankfully, our regulatory experts are here to help you stay on top of it all. Fill in the short form below to receive a monthly round-up of our insight, news and analysis.