Ppi surge how prepared 308 176
PPI

The final surge – Unclaimed PPI and the case for contingency

The winter blues 308 176
Operational Resilience

Infographic: The Winter Blues

Success at ombudsman
Complaints

White Paper: Setting yourself up for success at the Ombudsman

Bill shock 308 176
Complaints

Softening the impact of winter bill shock

Vulnerable 308 176
Complaints

Customer support should be targeted at the most vulnerable customer groups

Growth purple
PPI

Regulatory Update: Final guidance on regular premium PPI complaints

WHAT WE ARE COMPLAINING ABOUT
Complaints

What we are complaining about this year in financial services – FCA H1 2018 complaints data

Cash machine yellow 308 176
Complaints

'We are currently experiencing technical difficulties' – How banks can prepare for tech complications

Standing still 308 176
Complaints

A penalty for loyalty? – Reactions to the citizens advice super-complaint

RESPONSIBL PAYDAY LENDING
Complaints

Responsible payday lending is critical for consumer protection

DISPUTES IN THE OPEN BANKING ENVIRONMENT
Payments

Hardly an open and shut case – Disputes in the Open Banking environment

Integrity yellow
Complaints

High-cost, short-term credit affordability complaints: The ‘next PPI’?

MORE BANKS FLEE THE HIGH STREET
Customer Servicing

Opportunity awaits as more and more banks flee the high street

Water weather 308 176
Complaints

Keep communicating when extreme weather strikes

INVESTMENT PLATFORMS RENEWED SCRUTINY
Complaints

Investment platforms – could renewed regulatory scrutiny present firms with an opportunity?

Growth purple
Complaints

Regulatory Update: Claims Management Regulator - Annual Report 2017 to 2018

Growth blue
PPI

Regulatory update: Guidance on Regular Premium PPI Complaints and Recurring Non-Disclosure of Commission (CP18 / 18)

Connections purple
Complaints

Regulatory update: CP18 / 16 Authorised Push Payment Fraud – Extending the Jurisdiction of the FOS

Integrity blue
Customer Servicing

Living on debt row – how effective will the FCA be in tackling the inherent challenges of high-cost credit?

Growth purple
General regulation

Regulatory update: FCA sets out plans for regulation of claims management companies (CP18 / 15)

CO2022 word cloud

 

The Complaints Outlook 2022

Actionable insight for every stage of the complaints journey

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