CD communication background
Customer Servicing

The three R's of clear communication

Motor
Complaints

Motor finance – some practical challenges

Vulnerable customers paper MAG black
Vulnerable customers

White paper: complaints handling for vulnerable customers

Complaints excellence yellow
Customer Servicing

What is customer outcome testing and why is it important?

DSA Rs manage volume capacity plan
Customer Servicing

Navigating the rising tide of data subject access requests: challenges and solutions

Consumer duty evidencing
Customer Servicing

Evidencing good customer outcomes

Consumer duty customer lens
Customer Servicing

Consumer Duty requirements – the customer journey lens

Operational resilience and continuity
Customer Servicing

Are you planning for your Annual Consumer Duty Board Report?

Ofgem contact consumer standards
Customer Servicing

New Ofgem Consumer Standards

Customer onboarding
Customer Servicing

Consumer Duty - Day 2 Enhancements

Focus blue
Customer Servicing

Case study: Huntswood Delivers a State of the Art Contact Centre and Operational Improvements for a Large Retailer

Huntswood services
General regulation

Huntswood - creating better outcomes for your business and its customers

Integrity purple
Customer Servicing

A Merry Christmas for your customers? It's never too early to start planning

Path blue
Customer Servicing

Case study: Huntswood Increases customer trust in a major water provider, taking them from bottom to top of the satisfaction league table

CO2022 martin dodd
Complaints

Complaints Outlook 2022 Launch Event - Martin Dodd, Implementation and Impact

CO2022 event research principles
Complaints

Complaints Outlook 2022 Launch Event - Craig Koch, Research Principles

CO2022 word cloud
Complaints

Research report: Complaints Outlook 2022

Build advocacy
Customer Servicing

Can the utilities sector rebuild customers’ trust and loyalty to deliver sustained business success?

Telecomms call
Customer Servicing

Telecoms firms - don’t sleep on the competitive advantage afforded by elite customer service

Payment
Customer Servicing

Why is it so important to get section 75 right?

CO2022 word cloud

 

The Complaints Outlook 2022

Actionable insight for every stage of the complaints journey

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