FCA update 11 24 banner
Remediation

The FCA’s consultation on extending the motor finance commission complaints deadline

Pension transfer delays banner
Compliance monitoring

Tackling Pension Transfer Delays: A Call to Action

AR regime
Compliance monitoring

Key Insights from the FCA on Appointed Representatives

Surge Flex Blog
Customer Servicing

Delivering for your customers with confidence, 365 days a year

Consumer duty culture
Consumer Duty

Consumer Duty one year on: the imperative of creating the right culture

Utilities Power line green
Customer Servicing

Case study: Supporting a UK energy supplier's journey to a new complaints approach

Motor finance dca
Complaints

Regulatory Update: Cp24-15 – Extending Temporary Changes To Complaint Handling Rules For Motor Finance Complaints

High perf contact centre
Customer Servicing

Case study: High-performing contact centre

H purple small
Customer Servicing

Case study: A flexible solution for a leading footwear company

H blue small
Customer Servicing

Case study: A flexible solution for a leading insurance firm

Ongoing advice charges
Compliance monitoring

Ongoing Advice Services

Motor finance p3 cover
Remediation

Motor Finance – Planning Ahead

Consumer duty Vulnerable customers banner
Customer Servicing

Consumer Duty Day 2 – Good Outcomes for Vulnerable Customers

CD communication background
Customer Servicing

The three R's of clear communication

Motor
Complaints

Motor finance – some practical challenges

Vulnerable customers paper MAG black
Vulnerable customers

White paper: complaints handling for vulnerable customers

Complaints excellence yellow
Customer Servicing

What is customer outcome testing and why is it important?

DSA Rs manage volume capacity plan
Customer Servicing

Navigating the rising tide of data subject access requests: challenges and solutions

Consumer duty evidencing
Customer Servicing

Evidencing good customer outcomes

Consumer duty customer lens
Customer Servicing

Consumer Duty requirements – the customer journey lens

CO2022 word cloud

 

The Complaints Outlook 2022

Actionable insight for every stage of the complaints journey

Download

 

SIGN UP FOR REGULAR INSIGHT

Keeping up-to-date with the latest industry topics and regulatory issues can be quite time-consuming! 

Thankfully, our regulatory experts are here to help you stay on top of it all. Fill in the short form below to receive a monthly round-up of our insight, news and analysis.