Complaints innovation
Complaints

Maximising customer outcomes through innovation in the complaints landscape

Energy service
Complaints

Ofgem complaints warning is an opportunity to reduce cost to serve

Insurance pricing practices
Fair pricing

Regulatory update: MS18/1.3 - The FCA’s General Insurance Pricing Practices Final Report

Podcast web banner blue
Fair pricing

Podcast: Fair Pricing and Value in General Insurance

Pension regulatory responsibility
Pensions

Take responsibility for DB pension transfers, before the regulator does

Db pensions part 1
Pensions

Understanding the FCA’s new policy on DB pension transfers

Equation
Advice and suitability

Managing the payment deferral crossroads

H green big
Operational Excellence

Case Study: Increasing new business checking capacity

H green big
Complaints

Case Study: Complaint handling support for a large UK financial services firm

H green big
Complaints

Case Study: Outsourcing of BAU complaint handling for a consumer credit organisation

Focus purple
Financial Crime

Case Study: Supporting a global retail bank to clear a backlog of potential fraud cases

Insurance future sicsic
General regulation

The future of General Insurance pricing

Travel complaints outlook
Complaints

White Paper: Complaints Outlook - Travel Sector

Connections purple
General regulation

Case Study: Packaged bank account complaint handling for the UK’s largest retail bank

Dan Crisp
Operational Resilience

Discussing operational resilience with Dan Crisp

New year operational excellence
Operational Excellence

5 New Year’s resolutions to help you achieve operational excellence in 2020

Cyber security board
Operational Resilience

Cyber Security in the Boardroom - an interview with Stephen Head

Utilities operational resilience
Operational Resilience

Utilities and the ‘cost vs risk’ dilemma – Shouldn’t the answer be obvious?

Complaints outlook questions 1
Complaints

Your complaints questions answered – part 1

Robust function
Operational Resilience

How financial services can regain its operational resilience

CO2022 word cloud

 

The Complaints Outlook 2022

Actionable insight for every stage of the complaints journey

Download

 

SIGN UP FOR REGULAR INSIGHT

Keeping up-to-date with the latest industry topics and regulatory issues can be quite time-consuming! 

Thankfully, our regulatory experts are here to help you stay on top of it all. Fill in the short form below to receive a monthly round-up of our insight, news and analysis.