DSA Rs manage volume capacity plan
Customer Servicing

Navigating the rising tide of data subject access requests: challenges and solutions

Consumer duty customer lens
Customer Servicing

Consumer Duty requirements – the customer journey lens

Call centre video
General regulation

Explore the pillars of Huntswood's call centre offering

CO2022 martin dodd
Complaints

Complaints Outlook 2022 Launch Event - Martin Dodd, Implementation and Impact

CO2022 event research principles
Complaints

Complaints Outlook 2022 Launch Event - Craig Koch, Research Principles

Fibre optic service
Customer Servicing

How telecommunication providers can stand out with high quality customer service

Focus green
Customer Servicing

The SOLRs are here to stay

Focus blue
Customer Servicing

Case Study: Designing and delivering a scheme of arrangement for a UK lender, allowing it to focus on other, vital operational tasks

Growth purple
Complaints

Case Study: Delivering a complaint solution for a leading water industry client

Connection blue
Complaints

Case Study: Clear a significant complaints backlog post acquisition

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Customer Servicing

Case Study: Contact centre for a high cost, short-term credit lender

H blue small
Customer Servicing

Case Study: Supporting a leading bank to manage a significant increase in complex customer queries

Focus purple
Remediation

Case Study: Partnering with a UK leading insurance firm to deliver an end-to-end remediation operation

H green big
Operational Excellence

Case Study: Increasing new business checking capacity

Expertise on demand
Resourcing

Expertise on demand

Connections purple
General regulation

Case Study: Packaged bank account complaint handling for the UK’s largest retail bank

WIN THE WAR FOR TALENT
Recruitment

Leveraging SM&CR to win the war for talent

Zein uk skill gap 308 176
Learning and Development

The UK Skills Gap and Lifelong Learning

Growth blue
Culture

Will to power? Understanding individuals to build teams

H yellow small
Recruitment

Next job - all about the MONEY

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The Complaints Outlook 2022

Actionable insight for every stage of the complaints journey

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