Surge Flex Blog
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Delivering for your customers with confidence, 365 days a year

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Consumer Duty one year on: the imperative of creating the right culture

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White Paper: The UK’s Response to Cyber Fraud: The role of business

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Maximising customer outcomes through innovation in the complaints landscape

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Cyber Security and the Board – Working with third party suppliers

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Automation in utilities – where’s the ‘human touch’ gone?

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The five cyber threats we’ll face in the 2020s

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Cyber Security in the Boardroom - an interview with Stephen Head

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Cyber Security in the Boardroom - an interview with Mike Peckham

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Don’t let cyber criminals steal Christmas – Key considerations for the retail sector

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How financial services can regain its operational resilience

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Webinar: Cyber security and the Board

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Complaints

Building a ‘smart’ complaints function – The role of technology in complaint handling

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Complaints

Complaints Outlook 2019 – A video round-up from the launch event

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Is your data driving the right performance?

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Infographic: The Journey to Cyber Resilience

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Complaints

White Paper: Complaints Outlook 2019

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Securing the future of payments through SCA – Part I

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White Paper: GDPR – Facing the operational challenges

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Operational Excellence

White Paper: Managing digital conduct risk - ensuring the delivery of fair outcomes

CO2022 word cloud

 

The Complaints Outlook 2022

Actionable insight for every stage of the complaints journey

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