Consumer Credit Articles

Capacity planning 308 176
Outsourcing

The holiday period is coming – Capacity planning for winter surges

WIN THE WAR FOR TALENT
Recruitment

Leveraging SM&CR to win the war for talent

RESPONSIBL PAYDAY LENDING
Complaints

Responsible payday lending is critical for consumer protection

Path purple
Financial Crime

Distilling Data to Tackle Financial Crime

DISPUTES IN THE OPEN BANKING ENVIRONMENT
Payments

Hardly an open and shut case – Disputes in the Open Banking environment

Integrity yellow
Complaints

High-cost, short-term credit affordability complaints: The ‘next PPI’?

Zein uk skill gap 308 176
Learning and Development

The UK Skills Gap and Lifelong Learning

Path blue
Financial Crime

Cracking down on corruption - the risk of politically exposed persons

Jeannette Lichner blog NED 308 176
Culture

Guest Article: A big opportunity – Accelerating the impact of newly appointed directors

Three keys to outsourcing
Outsourcing

Three keys to a flexible outsourcing agreement

Integrity green
Culture

Driving better outcomes - the gender pay gap, fintech strategy and FCA priorities

Motor finance tomorrow 308 176
Advice and suitability

Motor finance – Attractive today, unaffordable tomorrow?

Data breach 308 176
Financial Crime

Breaking the chain of data breaches and fraud

Growth green
Financial Crime

A single customer view is critical when mitigating financial crime risk

Path yellow
Compliance monitoring

Reviewing the effectiveness of the Bribery Act 2010 in your firm

Connection blue
Financial Crime

The challenge of knowing your customer

Path blue
Compliance monitoring

What will Fintech mean for your compliance team?

Integrity yellow
Payments

Authorised push payment (APP) fraud and regulatory pressure

Integrity purple
General regulation

Sanctions – ensuring robust screening and due diligence

Integrity blue
Customer Servicing

Living on debt row – how effective will the FCA be in tackling the inherent challenges of high-cost credit?

CO2022 word cloud

 

The Complaints Outlook 2022

Actionable insight for every stage of the complaints journey

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