Consumer Credit Articles

Growth green
Vulnerable customers

Supporting vulnerable customers - can digital comparison tools do more?

Focus blue
Financial Crime

Money mules – a trending threat to financial services

Growth yellow
Advice and suitability

Why robo-advisers need to mitigate risks

Focus green
Senior Managers and Certification Regime

Responsibility and accountability - the core message of the SM&CR regime

Focus green
Vulnerable customers

Supporting customers in financial difficulty – Can financial services do more?

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Financial Crime

The Money Laundering Regulations 2017 - leading the cultural change

Integrity purple
Technology and Data

How can financial services achieve good customer outcomes in a digital world?

Connection blue
Culture

Culture – the No.1 priority for non-executive directors

Path purple
Payments

UK payments – a period of unprecedented change

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Financial Crime

Recent changes to SARs - Managing customer relationships and the issue of de-risking

Focus purple
Complaints

Have firms underestimated the implications of the PS15 / 19 complaints rules implemented in June 2016?

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Culture

Assessing and understanding culture – Beyond organisational structures and MI

Growth yellow
Financial Crime

How should financial services respond to the changing face of sanctions?

Integrity purple
Financial Crime

High-risk customers and peps – maintaining a good customer experience while mitigating risk

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Payments

PSD2 heralds further change for complaints handling

Integrity blue
Vulnerable customers

Customers in arrears – how to effectively identify and tackle persistent debt

H yellow small
Senior Managers and Certification Regime

Preparing for the Senior Managers and Certification Regime – what can we learn from banks?

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Senior Managers and Certification Regime

The Senior Managers and Certification Regime (SM&CR) – The impact on private equity firms

Path yellow
Financial Crime

Keeping pace with the increasingly challenging anti-bribery and corruption (AB&C) climate

Integrity purple
Senior Managers and Certification Regime

Getting ready for the Senior Managers and Certification Regime – What can we learn from banks?

CO2022 word cloud

 

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