General Insurance Articles

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Financial Crime

The Money Laundering Regulations 2017 - leading the cultural change

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Technology and Data

How can financial services achieve good customer outcomes in a digital world?

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General regulation

Insurance firms – Ensuring good customer outcomes when working with appointed representatives

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Culture

Culture – the No.1 priority for non-executive directors

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Payments

UK payments – a period of unprecedented change

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Financial Crime

Recent changes to SARs - Managing customer relationships and the issue of de-risking

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Complaints

Have firms underestimated the implications of the PS15 / 19 complaints rules implemented in June 2016?

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Culture

Assessing and understanding culture – Beyond organisational structures and MI

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Financial Crime

How should financial services respond to the changing face of sanctions?

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Financial Crime

High-risk customers and peps – maintaining a good customer experience while mitigating risk

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Payments

PSD2 heralds further change for complaints handling

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Senior Managers and Certification Regime

The Senior Managers and Certification Regime (SM&CR) – The impact on private equity firms

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Financial Crime

Keeping pace with the increasingly challenging anti-bribery and corruption (AB&C) climate

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General regulation

5 key messages emerging from the FCA’s 2017 / 18 business plan

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Financial Crime

The four key challenges involved in ensuring effective customer due diligence

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Advice and suitability

Value for money - A key regulatory and commercial consideration

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General regulation

Taking the pain out of Part VII transfers

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PPI

The final countdown for PPI – What challenges will firms face and how can they be mitigated?

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Financial Crime

The UK’s future payments strategy is key to tackling financial crime

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Financial Crime

Counter-terrorism – Exposing the challenges of managing risk

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The Complaints Outlook 2022

Actionable insight for every stage of the complaints journey

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