Other regulated industries Articles

Article CO24 banner
Complaints

Complaints Outlook 2024: A New Era in Customer Experience and Operational Excellence

Prioritise fpoc
Complaints

Prioritising First Point of Contact when dealing with complaints

Listen to complaints
Complaints

Turn complaints into opportunities

Pandemic and complaints
Complaints

What have we learnt from complaints during the pandemic?

Ethics and Compliance in the Boardroom
Culture

Guest Article: Poor culture – The silent Boardroom killer

Cyber security christmas
Financial Crime

Don’t let cyber criminals steal Christmas – Key considerations for the retail sector

Complaints outlook questions 1
Complaints

Your complaints questions answered – part 1

Future 2 insight version
Culture

Guest Article: Is your business ready for the future of work?

Managing digital conduct risk blog 308 176
Complaints

Building a ‘smart’ complaints function – The role of technology in complaint handling

Ensuring continuity disruption
Operational Excellence

Ensuring business continuity in the age of disruption

Data driving right performance
Culture

Is your data driving the right performance?

Emotional intelligence in complaints
Complaints

‘Emotional Intelligence’ and why it’s vital for your complaints team

Make it easy to be a customer
Customer Servicing

Guest Article: “Make it easy to be a customer” – The key to good customer experience

The real consequences of poor complaints handling 1 308 176
Complaints

The real consequences of poor complaints handling

Quiet ones Insight 308 176
Complaints

The quiet ones – Reaching out to non-complainants

Value for money Blog 308 176
Customer Servicing

Do you really value your customers? – Asking the hard questions around ‘value for money’

Watch payment 308 176
Payments

The changing value chain – Open Banking and the future of card payments

Jeannette Lichner board performance 308 176
Culture

The quickest way to improve your board’s performance? Focus on culture, value and behaviours

Put customers at the heart 308 176
Operational Excellence

Customers at the core – how customer-centric is your business?

Integrity blue
Outsourcing

Switching providers – How outsourcing can help companies maintain a competitive edge

CO2022 word cloud

 

The Complaints Outlook 2022

Actionable insight for every stage of the complaints journey

Download

 

SIGN UP FOR REGULAR INSIGHT

Keeping up-to-date with the latest industry topics and regulatory issues can be quite time-consuming! 

Thankfully, our regulatory experts are here to help you stay on top of it all. Fill in the short form below to receive a monthly round-up of our insight, news and analysis.