Path purple
Payments

UK payments – a period of unprecedented change

H green small
Financial Crime

Recent changes to SARs - Managing customer relationships and the issue of de-risking

Focus purple
Complaints

Have firms underestimated the implications of the PS15 / 19 complaints rules implemented in June 2016?

H green big
Culture

Assessing and understanding culture – Beyond organisational structures and MI

Growth yellow
Financial Crime

How should financial services respond to the changing face of sanctions?

Connection blue
Pensions

Disclosure and customer understanding - Managing the risk of consumer detriment

Integrity purple
Financial Crime

High-risk customers and peps – maintaining a good customer experience while mitigating risk

H green big
Payments

PSD2 heralds further change for complaints handling

Integrity blue
Vulnerable customers

Customers in arrears – how to effectively identify and tackle persistent debt

H yellow small
Senior Managers and Certification Regime

Preparing for the Senior Managers and Certification Regime – what can we learn from banks?

H green big
Senior Managers and Certification Regime

The Senior Managers and Certification Regime (SM&CR) – The impact on private equity firms

Path yellow
Financial Crime

Keeping pace with the increasingly challenging anti-bribery and corruption (AB&C) climate

Path purple
Vulnerable customers

The changing rules on persistent debt – What should firms be thinking about?

Path green
Complaints

FCA’s H2 2016 reporting data – “Not comparable to historic data”, but what does it tell us?

Integrity purple
Senior Managers and Certification Regime

Getting ready for the Senior Managers and Certification Regime – What can we learn from banks?

Integrity green
Vulnerable customers

The commercial benefits of treating customers fairly within the utilities sector

Integrity blue
Advice and suitability

Does the FCA’s annuities review show us the direction of travel for non-advised drawdown?

Growth yellow
General regulation

5 key messages emerging from the FCA’s 2017 / 18 business plan

Growth purple
Financial Crime

The four key challenges involved in ensuring effective customer due diligence

Focus green
Advice and suitability

Value for money - A key regulatory and commercial consideration

CO2022 word cloud

 

The Complaints Outlook 2022

Actionable insight for every stage of the complaints journey

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