Payments Articles

Standing still 308 176
Complaints

A penalty for loyalty? – Reactions to the citizens advice super-complaint

Capacity planning 308 176
Outsourcing

The holiday period is coming – Capacity planning for winter surges

WIN THE WAR FOR TALENT
Recruitment

Leveraging SM&CR to win the war for talent

Path purple
Financial Crime

Distilling Data to Tackle Financial Crime

DISPUTES IN THE OPEN BANKING ENVIRONMENT
Payments

Hardly an open and shut case – Disputes in the Open Banking environment

Integrity yellow
Complaints

High-cost, short-term credit affordability complaints: The ‘next PPI’?

Zein uk skill gap 308 176
Learning and Development

The UK Skills Gap and Lifelong Learning

MORE BANKS FLEE THE HIGH STREET
Customer Servicing

Opportunity awaits as more and more banks flee the high street

Path blue
Financial Crime

Cracking down on corruption - the risk of politically exposed persons

Jeannette Lichner blog NED 308 176
Culture

Guest Article: A big opportunity – Accelerating the impact of newly appointed directors

Foreign banks blog 308 176
General regulation

Regulatory culture shock – AML considerations for multinational banks

INVESTMENT PLATFORMS RENEWED SCRUTINY
Complaints

Investment platforms – could renewed regulatory scrutiny present firms with an opportunity?

Integrity green
Culture

Driving better outcomes - the gender pay gap, fintech strategy and FCA priorities

Motor finance tomorrow 308 176
Advice and suitability

Motor finance – Attractive today, unaffordable tomorrow?

Data breach 308 176
Financial Crime

Breaking the chain of data breaches and fraud

Growth green
Financial Crime

A single customer view is critical when mitigating financial crime risk

Path yellow
Compliance monitoring

Reviewing the effectiveness of the Bribery Act 2010 in your firm

Connection blue
Financial Crime

The challenge of knowing your customer

Integrity yellow
Payments

Authorised push payment (APP) fraud and regulatory pressure

Integrity purple
General regulation

Sanctions – ensuring robust screening and due diligence

Payments Articles

Cyber security christmas
Financial Crime

Don’t let cyber criminals steal Christmas – Key considerations for the retail sector

Phased approach sca payments world prepared
Payments

A phased approach to implementing SCA – Is the Payments world prepared?

Strong customer authentication 308 176
Payments

Securing the future of payments through SCA – Part II

Card payment tools 308 176
Payments

Securing the future of payments through SCA – Part I

Watch payment 308 176
Payments

The changing value chain – Open Banking and the future of card payments

Path purple
Financial Crime

FCA proposals broadens responsibility for push payment fraud

DISPUTES IN THE OPEN BANKING ENVIRONMENT
Payments

Hardly an open and shut case – Disputes in the Open Banking environment

Integrity yellow
Payments

Authorised push payment (APP) fraud and regulatory pressure

Growth purple
Payments

Open banking - a revolution in customer outcomes?

Connection blue
Payments

PSD2 - are you thinking about the commercial opportunities?

Path purple
Payments

UK payments – a period of unprecedented change

H green big
Payments

PSD2 heralds further change for complaints handling

Connection green
Financial Crime

The UK’s future payments strategy is key to tackling financial crime

Path blue
Payments

Going mobile - the FCA’s industry-wide look at banking and payments

H green small
Payments

Ball in your court - Continuous Payment Authority

CO2022 word cloud

 

The Complaints Outlook 2022

Actionable insight for every stage of the complaints journey

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