Vulnerable customers Articles

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Remediation

The FCA’s consultation on extending the motor finance commission complaints deadline

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Compliance monitoring

Tackling Pension Transfer Delays: A Call to Action

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Consumer Duty

Consumer Duty in insurance: What an in-depth review of the sector reveals about firm performance

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Consumer Duty

Consumer duty one year on: reframing the role of customer outcomes and demonstrating fair value​

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Customer Servicing

Delivering for your customers with confidence, 365 days a year

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Consumer Duty

Consumer Duty one year on: the imperative of creating the right culture

Motor finance dca
Complaints

Regulatory Update: Cp24-15 – Extending Temporary Changes To Complaint Handling Rules For Motor Finance Complaints

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Compliance monitoring

Ongoing Advice Services

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Remediation

Motor Finance – Planning Ahead

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Customer Servicing

Consumer Duty Day 2 – Good Outcomes for Vulnerable Customers

Motor
Complaints

Motor finance – some practical challenges

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Customer Servicing

Navigating the rising tide of data subject access requests: challenges and solutions

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Customer Servicing

New Ofgem Consumer Standards

Build advocacy
Customer Servicing

Can the utilities sector rebuild customers’ trust and loyalty to deliver sustained business success?

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Customer Servicing

Telecoms firms - don’t sleep on the competitive advantage afforded by elite customer service

Payment
Customer Servicing

Why is it so important to get section 75 right?

Fibre optic service
Customer Servicing

How telecommunication providers can stand out with high quality customer service

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Customer Servicing

The SOLRs are here to stay

Utilities empathetic
Customer Servicing

The debt collection challenge: why an empathetic approach is key

Energy price cap increase
Customer Servicing

Energy price cap increase: An opportunity to build stronger customer relationships

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The Complaints Outlook 2022

Actionable insight for every stage of the complaints journey

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