Customer Servicing Case Studies

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Customer Servicing

Case study: Supporting a UK energy supplier's journey to a new complaints approach

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Customer Servicing

Case study: High-performing contact centre

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Customer Servicing

Case study: A flexible solution for a leading footwear company

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Customer Servicing

Case study: A flexible solution for a leading insurance firm

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Customer Servicing

Case study: Huntswood Delivers a State of the Art Contact Centre and Operational Improvements for a Large Retailer

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Customer Servicing

Case study: Huntswood Increases customer trust in a major water provider, taking them from bottom to top of the satisfaction league table

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Customer Servicing

Case Study: Designing and delivering a scheme of arrangement for a UK lender, allowing it to focus on other, vital operational tasks

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Complaints

Case Study: Delivering a complaint solution for a leading water industry client

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Complaints

Case Study: Clear a significant complaints backlog post acquisition

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Customer Servicing

Case Study: Contact centre for a high cost, short-term credit lender

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Complaints

Case Study: Supporting the claims area of a major utilities company

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Customer Servicing

Case Study: Supporting a leading bank to manage a significant increase in complex customer queries

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Remediation

Case Study: Partnering with a UK leading insurance firm to deliver an end-to-end remediation operation

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Financial Crime

Case Study: Supporting a global retail bank to clear a backlog of potential fraud cases

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Outsourcing

Case study: Delivering an urgent new helpline to support vulnerable residents

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General regulation

Case Study: Packaged bank account complaint handling for the UK’s largest retail bank

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Operational Excellence

Case study: Huntswood transitions and transforms 1,200 FTE outsourced operation

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Customer Servicing

Case study: Delivering a collections programme for a global bank

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The Complaints Outlook 2022

Actionable insight for every stage of the complaints journey

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