General Insurance Regulatory Updates

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Vulnerable customers

Regulatory update: The FCA's approach to protecting vulnerable customers

Growth purple
Financial Crime

Regulatory update: The national risk assessment of money laundering and terrorist financing 2017

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Vulnerable customers

Regulatory update: Occasional Paper 31 - Ageing Population and Financial Services

Integrity blue
Financial Crime

Regulatory update: Suspicious Activity Reports (SARS) Annual Report 2017

Path blue
Senior Managers and Certification Regime

Regulatory update: CP17 / 25 – Individual Accountability – Extending SM&CR to all FCA-Regulated Firms

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Financial Crime

Regulatory update: Wolfsberg anti-bribery and corruption (AB&C) compliance programme guidance

Path blue
Complaints

Regulatory Update: The FCA’s 2016 H2 complaints data

Growth blue
General regulation

The FCA’s 2017 / 18 Business Plan

Focus blue
Advice and suitability

CP17 / 7 – Insurance Distribution Directive implementation (consultation paper one)

Connections yellow
Financial Crime

Creation of the Office for Professional Body Anti-Money Laundering Supervision (OPBAS)

Path blue
PPI

PS17 / 3 - Payment protection insurance complaints - Feedback on CP16 / 20 and final rules and guidance

H green small
General regulation

Implementation of the FCA / PRA enforcement review and the Green Report

H blue big
General regulation

Regulatory Update: The FCA’s Pilot of General Insurance Value Measures

Path blue
Financial Crime

HM Treasury’s consultation on imposing monetary penalties for breaches of financial sanctions

Path blue
General regulation

Regulatory update: consultation on the FCA mission

Connection green
General regulation

Regulatory update: Occasional Paper 22 – price discrimination and cross-subsidy in financial services

Connection blue
Financial Crime

Regulatory update: PS16 / 19 – REP-CRIM financial crime reporting (feedback on chapter 6 of CP15 / 42)

Operational resilience
Complaints

Regulatory update: claims management regulation, cutting the costs for consumers – financial claims (MoJ consultation)

Connections purple
Advice and suitability

Regulatory update: PS16/21 – Increasing transparency and engagement at renewal in general insurance

Path green
General regulation

Regulatory update: TR16 / 6 – principals and their appointed representatives in the general insurance sector

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The Complaints Outlook 2022

Actionable insight for every stage of the complaints journey

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