Consumer Credit White Papers

Vulnerable customers paper MAG black
Vulnerable customers

White paper: complaints handling for vulnerable customers

CO2022 word cloud
Complaints

Research report: Complaints Outlook 2022

Gadhia cyber
Financial Crime

White Paper: The UK’s Response to Cyber Fraud: The role of business

Digital security
Financial Crime

Research report: Fighting Cyber Crime

Complaints outlook 2021 journey
Complaints

Research report: Complaints Outlook 2021

Affordability responsible lending
Vulnerable customers

White paper: Affordability - Responsible lending in consumer finance

Expertise on demand
Resourcing

Expertise on demand

Embedding SMCR
Senior Managers and Certification Regime

White Paper: Embedding the Senior Managers and Certification Regime (SM&CR)

Cyber security in the boardroom
Operational Resilience

White Paper: Cyber Security in the Boardroom

Complaints outlook 2019 background
Complaints

White Paper: Complaints Outlook 2019

Under the bonnet motor finance4 700 400 c1
General regulation

White Paper: Under the bonnet of motor finance

FCA Insight 308 176
General regulation

White Paper : FCA Business Plan 2019 / 20

GDPR reveal Blog 308 176
Technology and Data

White Paper: GDPR – Facing the operational challenges

Managing digital conduct risk blog 308 176
Operational Excellence

White Paper: Managing digital conduct risk - ensuring the delivery of fair outcomes

Success at ombudsman
Complaints

White Paper: Setting yourself up for success at the Ombudsman

Implementing smcr guidance 308 176
Senior Managers and Certification Regime

White Paper: Implementing the Senior Managers and Certification Regime (SM&CR)

Managing data and alerts2 308 176
Financial Crime

White Paper: Managing Data and Alerts - Is Your Firm’s AML Framework Fit For Purpose?

Can it be outsourced 308 176
Outsourcing

White Paper: Can it be outsourced? - Considerations for selecting a KYC and AML partner

Knowing your customer 308 176
Financial Crime

White paper: The holistic approach to Knowing Your Customer

Putting customer experience first 308 176
Outsourcing

White Paper: Outsourcing - putting customer experience front and centre

CO2022 word cloud

 

The Complaints Outlook 2022

Actionable insight for every stage of the complaints journey

Download

 

SIGN UP FOR REGULAR INSIGHT

Keeping up-to-date with the latest industry topics and regulatory issues can be quite time-consuming! 

Thankfully, our regulatory experts are here to help you stay on top of it all. Fill in the short form below to receive a monthly round-up of our insight, news and analysis.