General Insurance White Papers

Putting customer experience first 308 176
Outsourcing

White Paper: Outsourcing - putting customer experience front and centre

Fraud report paper
Financial Crime

Research Paper: Fraud – How to manage this increasingly complex threat

Fca business plan 308 176
General regulation

White Paper: The FCA Business Plan 2018 / 19

Outsourcing considerations 308 176
Outsourcing

White Paper: Outsourcing in regulated markets - 5 essential considerations for your firm

Vulnerable customers advice 308 176
Vulnerable customers

White paper: Vulnerable Customers (2nd edition)

Implementing smcr 308 176
Senior Managers and Certification Regime

White Paper: Implementing the Senior Managers & Certification Regime (SM&CR)

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Compliance monitoring

Trust and Advice Paper

Risk assessment 308 176
Financial Crime

Protecting your firm, safeguarding your reputation

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Senior Managers and Certification Regime

Research Paper: Regulation in the boardroom

New Delegated Authority 308 176
General regulation

White Paper: Effective management of outsourcing in general insurance

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Vulnerable customers

White Paper: Vulnerable Customers (summary edition for the board)

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Vulnerable customers

White Paper: Vulnerable Customers

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Complaints

White Paper: Complaints Outlook 2016

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Senior Managers and Certification Regime

White Paper: SMR - Transitioning to individual accountability

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Complaints

White Paper: Implementing PS15 / 19: improving complaints handling

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Complaints

Industry report: Complaints root cause analysis report

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The Complaints Outlook 2022

Actionable insight for every stage of the complaints journey

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