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PPI

Regulatory Update: PPI complaints deadline Progress Report

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Complaints

'We are currently experiencing technical difficulties' – How banks can prepare for tech complications

True value of outsourcing eye 308 176
Outsourcing

The full picture – Weighing up the true value of an outsourcing agreement

Standing still 308 176
Complaints

A penalty for loyalty? – Reactions to the citizens advice super-complaint

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General regulation

Regulatory Update: GC18 / 4 SMCR – Proposed guidance on statements of responsibilities for FCA firms

Capacity planning 308 176
Outsourcing

The holiday period is coming – Capacity planning for winter surges

WIN THE WAR FOR TALENT
Recruitment

Leveraging SM&CR to win the war for talent

RESPONSIBL PAYDAY LENDING
Complaints

Responsible payday lending is critical for consumer protection

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Financial Crime

Regulatory update: Money laundering and terrorist financing risks in the E-money sector

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Financial Crime

Distilling Data to Tackle Financial Crime

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Pensions

Regulatory update: PS18 / 20: improving the quality of pension transfer advice

A SHAKE UP IN INSURANCE
General regulation

A shake-up in insurance – Implementing the Insurance Distribution Directive

DISPUTES IN THE OPEN BANKING ENVIRONMENT
Payments

Hardly an open and shut case – Disputes in the Open Banking environment

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Financial Crime

Regulatory update: APP Scams Steering Group – Draft Contingent Reimbursement Model Code

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Complaints

High-cost, short-term credit affordability complaints: The ‘next PPI’?

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Learning and Development

The UK Skills Gap and Lifelong Learning

MORE BANKS FLEE THE HIGH STREET
Customer Servicing

Opportunity awaits as more and more banks flee the high street

Managing data and alerts2 308 176
Financial Crime

White Paper: Managing Data and Alerts - Is Your Firm’s AML Framework Fit For Purpose?

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Financial Crime

Cracking down on corruption - the risk of politically exposed persons

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Outsourcing

White Paper: Can it be outsourced? - Considerations for selecting a KYC and AML partner

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The Complaints Outlook 2022

Actionable insight for every stage of the complaints journey

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