H purple big
General regulation

Regulatory update: CP17 / 20 - Staff incentives, remuneration and performance management in consumer credit

Path blue
Senior Managers and Certification Regime

Regulatory update: CP17 / 25 – Individual Accountability – Extending SM&CR to all FCA-Regulated Firms

Path purple
Payments

UK payments – a period of unprecedented change

H blue small
Compliance monitoring

Trust and Advice Paper

H yellow small
Financial Crime

Regulatory update: Wolfsberg anti-bribery and corruption (AB&C) compliance programme guidance

H green small
Financial Crime

Recent changes to SARs - Managing customer relationships and the issue of de-risking

H blue small
Advice and suitability

Regulatory update: MS15 / 2.3 - Asset management market study final report

Focus purple
Complaints

Have firms underestimated the implications of the PS15 / 19 complaints rules implemented in June 2016?

H green big
Culture

Assessing and understanding culture – Beyond organisational structures and MI

Growth yellow
Financial Crime

How should financial services respond to the changing face of sanctions?

Connection blue
Pensions

Disclosure and customer understanding - Managing the risk of consumer detriment

Integrity purple
Financial Crime

High-risk customers and peps – maintaining a good customer experience while mitigating risk

H green big
Payments

PSD2 heralds further change for complaints handling

Focus yellow
General regulation

Infographic: Personal Contract Purchase - minimising risk to customers and firms

Integrity blue
Vulnerable customers

Customers in arrears – how to effectively identify and tackle persistent debt

H yellow small
Senior Managers and Certification Regime

Preparing for the Senior Managers and Certification Regime – what can we learn from banks?

Integrity blue
Advice and suitability

Regulatory update: The FCA's assessing advice suitability review – the results

H green big
Senior Managers and Certification Regime

The Senior Managers and Certification Regime (SM&CR) – The impact on private equity firms

Path yellow
Financial Crime

Keeping pace with the increasingly challenging anti-bribery and corruption (AB&C) climate

Path purple
Vulnerable customers

The changing rules on persistent debt – What should firms be thinking about?

CO2022 word cloud

 

The Complaints Outlook 2022

Actionable insight for every stage of the complaints journey

Download

 

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