Path green
Complaints

FCA’s H2 2016 reporting data – “Not comparable to historic data”, but what does it tell us?

Path blue
Complaints

Regulatory Update: The FCA’s 2016 H2 complaints data

Integrity purple
Senior Managers and Certification Regime

Getting ready for the Senior Managers and Certification Regime – What can we learn from banks?

Integrity green
Vulnerable customers

The commercial benefits of treating customers fairly within the utilities sector

Integrity blue
Advice and suitability

Does the FCA’s annuities review show us the direction of travel for non-advised drawdown?

Growth yellow
General regulation

5 key messages emerging from the FCA’s 2017 / 18 business plan

Growth purple
Financial Crime

The four key challenges involved in ensuring effective customer due diligence

Growth blue
General regulation

The FCA’s 2017 / 18 Business Plan

Focus yellow
Vulnerable customers

CP17 / 10 – Consultation on persistent debt and earlier intervention remedies

Focus green
Advice and suitability

Value for money - A key regulatory and commercial consideration

Focus purple
General regulation

Taking the pain out of Part VII transfers

Focus blue
Advice and suitability

CP17 / 7 – Insurance Distribution Directive implementation (consultation paper one)

Connections yellow
Financial Crime

Creation of the Office for Professional Body Anti-Money Laundering Supervision (OPBAS)

Connections purple
PPI

The final countdown for PPI – What challenges will firms face and how can they be mitigated?

Connection blue
Culture

Consumer credit – Remuneration and incentive schemes that drive the right behaviours

Connection green
Financial Crime

The UK’s future payments strategy is key to tackling financial crime

Path yellow
Financial Crime

Counter-terrorism – Exposing the challenges of managing risk

Path purple
Vulnerable customers

Five areas of focus for effective early arrears management

Path green
Customer Servicing

Customer engagement – The key to good outcomes

Path blue
PPI

PS17 / 3 - Payment protection insurance complaints - Feedback on CP16 / 20 and final rules and guidance

CO2022 word cloud

 

The Complaints Outlook 2022

Actionable insight for every stage of the complaints journey

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