Build advocacy
Customer Servicing

Can the utilities sector rebuild customers’ trust and loyalty to deliver sustained business success?

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Customer Servicing

Telecoms firms - don’t sleep on the competitive advantage afforded by elite customer service

Payment
Customer Servicing

Why is it so important to get section 75 right?

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Customer Servicing

How telecommunication providers can stand out with high quality customer service

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General regulation

We are Huntswood - Lucy Gilly

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Customer Servicing

The SOLRs are here to stay

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Customer Servicing

The debt collection challenge: why an empathetic approach is key

Energy price cap increase
Customer Servicing

Energy price cap increase: An opportunity to build stronger customer relationships

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Complaints

Our call handlers share their insight from the frontline

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General regulation

We are Huntswood - Luke Wootton

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Complaints

Prioritising First Point of Contact when dealing with complaints

Helen maslin video
General regulation

We are Huntswood - Helen Maslin, Risk Director

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Complaints

Podcast: Prioritising First Point of Contact when dealing with complaints

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Financial Crime

White Paper: The UK’s Response to Cyber Fraud: The role of business

Focus blue
Customer Servicing

Case Study: Designing and delivering a scheme of arrangement for a UK lender, allowing it to focus on other, vital operational tasks

Listen to complaints
Complaints

Turn complaints into opportunities

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Complaints

Why firms should be breaking down the barriers in complaints

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Complaints

Podcast: Making it easy to complain

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Complaints

What have we learnt from complaints during the pandemic?

CO2021 questions
Complaints

The unanswered questions from the Complaints Outlook 2021 Launch Event

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The Complaints Outlook 2022

Actionable insight for every stage of the complaints journey

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