Posted: 23rd June 2015
Since publishing this white paper Huntswood have released the Complaints Outlook 2019
Download our Complaints Outlook 2019
The FCA’s finalised rules have set the foundations for the future of complaints handling. Your firm should be building on the requirements to prepare yourselves for implementation – with the key dates being in autumn 2015 and June 2016.
For many firms, understanding and applying the rules is a complex affair. You’ll be contending with changes to governance, structure, operating model processes, culture and further training.
Huntswood is a leading adviser in the implementation of the final complaints rules. We support your firm in covering every angle of complaints excellence as you deal with the pressures of running your business effectively, treating your customers fairly and meeting all your regulatory requirements.
Huntswood - Insight
SIGN UP FOR REGULAR INSIGHT
Keeping up-to-date with the latest industry topics and regulatory issues can be quite time-consuming!
Thankfully, our regulatory experts are here to help you stay on top of it all. Fill in the short form below to receive a monthly round-up of our insight, news and analysis.
Related Content
Complaints
White Paper: Complaints Outlook 2019
How do your complaints compare against your peers? More importantly, how do you compare with customer expectations?
Complaints
Complaints Outlook 2019 – A video round-up from the launch event
A video round-up from the launch event
Complaints
‘Emotional Intelligence’ and why it’s vital for your complaints team
Interpersonal and 'soft skills' are absolutely vital to the success of complaints teams – here's how to foster them within your business
Operational Excellence
Getting back on track – how rail firms can recover and increase customer confidence
Rail customers are due millions in compensation for delays and cancellations, but few are actually coming forward to claim. Why is that?