FLEXIBLE RESOURCING WITH HUNTSWOOD: DELIVERING EXCELLENCE, 365 DAYS A YEAR
Maintaining critical operations, especially during peak times, is a significant challenge. Rapid resourcing while ensuring high quality can set successful companies apart.
At Huntswood, we provide the resilience you need across your contact centre(s) and within more complex customer-facing processes such as complaints, claims, and collections.
Why Choose Huntswood?
Adaptability
Our rapid resourcing capabilities enable businesses to quickly scale operations up or down based on demand. Even during unexpected surges, we underwrite successful outcomes while ensuring exceptional customer service levels.
Skilled workforce
We provide experienced individuals who can handle various customer service scenarios and multiple channels from day one. We reduce the time required to onboard new Agents and support them to full competence aligned to your standards.
Our leadership team
Our team supports and guides you from the outset, striving for a deep understanding of your business in order to deliver a solution which dovetails with (and then enhances) your existing approach. We ensure a robust, sustainable solution tailored to your business.
Data-driven decisions
We perform root cause analysis (RCA) at every stage of the customer journey, ingesting operational MI and providing clear actions for improvement and the rectification of issues. We use actionable insights to understand the drivers of increased volumes.
Quality assurance
We mobilise frameworks and feedback systems to quickly identify and address any deviations in service quality. Our QA programs significantly contribute to the data outputs that help you make informed operational decisions.
Customer-centric policies
Where we identify opportunities to augment policies, processes and controls for the benefit of customer and business outcomes, our experts can help you enact change and measure material improvements.
Market-leading governance
We establish and foster the right relationships and communication channels to remove friction and ensure timely actions and decisions. This includes quickly facilitating additional forums or heightened communications during high-demand events.
Continuous Improvement
Together, we enable a culture of continuous improvement, encouraging innovation and the adoption of best practices to enhance service delivery. This approach maximises brand advocacy and retention through well-handled interactions.
MAKE AN ENQUIRY
Get in touch with our team of experts to find out how we can support you
Or, if you would prefer to speak directly to us, please call 0333 321 7811
Partner with Huntswood for Resilient Solutions
The ability to resource rapidly without compromising quality is crucial for businesses facing fluctuating customer service demands. Choosing Huntswood ensures sustainable solutions that guarantee agility, cost-effectiveness, and customer focus while preserving your brand identity and quality standards. Partner with us to confidently deliver for your customers, 365 days a year.
